Terms of Service

1. Acceptance of terms

By using the website, you agree to these Terms. If you do not agree, do not use the website.

2. Seller/provider identification

To provide direct access to seller/provider identification information, we place the following details on the website: solvifysolutionside.com (PE), address: 17 Hrushevskoho St, Office 402, Kyiv, 01008, Ukraine; email: contact@solvifysolutionside.com; phone: +380 937 583 0526; registration code (EDRPOU): 81170315; legal representative: Sara Petersen, Managing Director.

Legal basis (Ukraine): Закон України "Про електронну комерцію" Стаття 7.

You can contact us using the details above.

3. Booking inquiry and request process

If you submit a booking inquiry or lead request through the website, your submission is an inquiry. Availability, pricing, and final confirmation depend on the operator/services provider and may require additional information.

We do not guarantee that every inquiry results in a confirmed booking. We will process requests in accordance with these Terms and the information provided by you.

4. Information about services (tour operation / updates)

If the service offered through the website involves tour operator activity and/or intermediation, we provide the required service information and disclosures, and we update information in accordance with applicable requirements. We may act as an intermediary depending on the specific product you select.

Legal basis (Ukraine): Ліцензійні умови провадження туроператорської діяльності.

Specific details for a selected tour/service (itinerary, dates, inclusions, and other terms) are provided at the time of confirmation or in the final offer/confirmation documents.

5. Tour operator agreements and electronic form

Where applicable, our agreements for tourist services meet the contract-form and content requirements, including when concluded in electronic form.

Legal basis (Ukraine): Закон України "Про туризм" стаття 20.

6. Consumer rights, complaints, and dispute resolution

You have the right to submit claims/complaints regarding the services. Complaints should be sent to contact@solvifysolutionside.com or by contacting us by phone at +380 937 583 0526. We will review your complaint and respond within a reasonable timeframe in accordance with applicable law.

If a dispute cannot be resolved amicably, you may use dispute mechanisms available under applicable Ukrainian consumer-rights legislation.

Legal basis (Ukraine): Закон України "Про захист прав споживачів".

7. Personal data protection

If the website processes personal data (e.g., for bookings/inquiries, customer support, or analytics where applicable), we provide required notices/consent and apply safeguards to protect your personal data in accordance with Ukrainian requirements.

Legal basis (Ukraine): Закон України "Про захист персональних даних" № 2297-VI.

8. Language

We aim to provide required information in Ukrainian as required by Ukrainian state-language rules. If translations are provided, Ukrainian requirements prevail in case of inconsistency.

Legal basis (Ukraine): Закон України "Про забезпечення функціонування української мови як державної" стаття 30.

9. Limitations of liability

To the maximum extent permitted by law, solvifysolutionside.com is not responsible for indirect or consequential damages, and we are not liable for delays or failures caused by events beyond our reasonable control.

Nothing in these Terms limits liability where such limitation is prohibited by applicable Ukrainian law.

10. Availability, cancellations, and refunds

Availability of services and any refund/cancellation terms depend on the specific service and the confirmed arrangement. Where refund or cancellation terms apply, they will be communicated during confirmation and/or in the relevant service documents.

If you request a cancellation, contact us using the details in the footer. We will guide you according to the confirmed terms.